Guidance

HM Land Registry portal: suspend or unsuspend an account

How Business e-services customers (business unit administrator role) can suspend or unsuspend a user account through the portal.

• From: HM Land Registry
• Published: 1 October 2010
• Last updated: 4 August 2021 바카라 사이트� See all updates

Applies to England and Wales

Find user account

.

Select 바카라 사이트楢dministrative services바카라 사이트�, then select 바카라 사이트楳anage users바카라 사이트�.

1. To find a 바카라 사이트楿ser account바카라 사이트�, enter the person바카라 사이트檚 바카라 사이트楿ser ID바카라 사이트� (Username). Another way is to search by 바카라 사이트楽urname바카라 사이트�. You can also enter their 바카라 사이트楩orename바카라 사이트�, which will narrow the search. This is useful where your business unit has more than one person with the same surname.
2. Select 바카라 사이트楽earch바카라 사이트�.
3. To find a user, you can also select the option: 바카라 사이트楽how all user accounts바카라 사이트�.

Suspend an account

1. Check that the search has found the correct user바카라 사이트檚 details.
2. If not, select 바카라 사이트楶revious바카라 사이트� to go back and search again.
3. When you have the right account, select 바카라 사이트楽uspend account바카라 사이트�.

Reason for suspension

1. Select the reason why the account is being suspended.
2. If you want to enter your own reason, select 바카라 사이트極ther - free text바카라 사이트� (maximum 251 characters).
3. Select 바카라 사이트楽ave바카라 사이트� to continue.

Confirmation of suspension

1. A message will confirm that the account has been suspended.
2. Select 바카라 사이트楻eturn to user바카라 사이트� to continue.

Updated account details

1. This message shows the account status as 바카라 사이트楽uspended바카라 사이트�.
2. The link to 바카라 사이트楿nsuspend account바카라 사이트� only appears when an account has been suspended.
3. If you want to suspend another user바카라 사이트檚 account, select the cross in the top right hand corner.

Unsuspend an account

1. Select 바카라 사이트楿nsuspend account바카라 사이트�. If the account has been suspended by HM Land Registry, you won바카라 사이트檛 be able to unsuspend it and will need to contact your customer team (if you have one) or use our to ask for it to be restored.
2. Confirm that the account shown is the correct account to be unsuspended:
   • if not, select 바카라 사이트楶revious바카라 사이트�
   • if it is the correct account, select 바카라 사이트楴ext바카라 사이트� to continue

Confirmation that the account is unsuspended

A message will confirm that the account has been unsuspended.

Get PDFs from suspended or deleted user accounts

If a user account has been suspended or deleted, you cannot access their PDFs in the 바카라 사이트楢nother user바카라 사이트檚 downloads바카라 사이트� area. To access their files, visit the 바카라 사이트楤usiness Unit바카라 사이트� download area and search by title number or your customer reference.

You can access PDFs free of charge for 90 days (inclusive) from the day the registration was completed.

Logout

When you have completed your tasks, select 바카라 사이트楲ogout바카라 사이트� at the top of the screen to exit the system securely.

Published 1 October 2010

Last updated 4 August 2021 + show all updates

1. 4 August 2021

   Changed the number of days to access PDFs for free from 30 to 90.

2. 1 October 2010

   First published.