D5 London opening speech by Francis Maude
Opening speech by Francis Maude, at the inaugural D5 summit hosted by the UK. D5 is a new global network for leading digital governments.
It바카라 사이트™s a huge privilege for me to welcome you to the first summit of D5.
For the next 2 days our sights are set firmly on the future. So we바카라 사이트™re here in the heart of London바카라 사이트™s Tech City 바카라 사이트“ home to some of the most innovative and creative firms around, and what they lack in size they easily match in ambition. But great as Shoreditch is we are lucky to have start-ups and pioneering tech companies right across the country 바카라 사이트“ from the Malvern valley to Glasgow; and from Manchester to Belfast.
Many of the world바카라 사이트™s biggest and most transformative technology companies began as start-ups. They started with little more than a few bright individuals with the vision and determination to make their ideas happen.
I know that many of the firms we will see over the course of the next 2 days are going to thrive to become successful businesses of the future. This ability for progress and transformation 바카라 사이트“ which can propel a single brilliant idea into a worldwide phenomenon almost overnight 바카라 사이트“ is one of the many, many upsides of the digital age in which we now live.
Digital progress
When Tim Berners-Lee created the World Wide Web 25 years ago, he did so in a way that was open and free.
That was an incredible gift to the world. It made it possible for anyone to take this invention and use it to create new technologies, solutions and opportunities. The private sector was quick to capitalise. Twenty years ago this August we had the first secure online transaction. The first internet banking service began 2 months later. eBay and Amazon arrived the following year. Since then online commerce has grown and grown until Cyber Monday last week where one UK retailer was selling 64 items a second.
The digital revolution has introduced more choice, more speed and greater convenience into the worlds of business and retail. It changed the way we live and work. Yet governments were generally much slower off the mark.
Certainly that was our experience in the UK. In 1999 the government promised that all services would be electronic by 2008. But those few services which were eventually digitised required applicants to print out dozens of pages, sign them and post them off. That supposedly online process was more dead tree than digital.
But now that바카라 사이트™s beginning to change. Around the world governments are embracing the digital age and our 5 nations 바카라 사이트“ Estonia, Israel, Republic of Korea, New Zealand and the United Kingdom 바카라 사이트“ are at the vanguard of that transformation.
In Estonia, several years ago, I asked the Prime Minister why his country had so emphatically embraced digital government. He pointed to 2 factors that had pushed them down the digital path. Firstly, he said they had no legacy, because when the Russians left they had taken everything. Secondly, they had no money, which meant they had to do things differently.
I replied that in the UK we had managed to replicate the second condition. But that we were still burdened by some very poor IT contracts. When the money runs out, it바카라 사이트™s time to start looking for new ideas. Online services cost 20 times less than over the phone, 30 times less than by post and 50 times less than face-to-face.
But digital government is about more than just savings. It바카라 사이트™s also a chance to design truly 21st century public services. People can book a train ticket at midnight or order their shopping from their phone. They expect government to operate in an equally responsive way, providing services tailored to their needs, quickly, conveniently and affordably.
So governments must keep up with the pace of technological change. That means offering the kind of services people want, in the way they want.
The UK experience
This approach has driven our experience in the UK.
The need to save money wasn바카라 사이트™t only a challenge. It was an opportunity to bring about a wider transformation 바카라 사이트“ redesigning services from the bottom up, around the needs of the people using them.
So, at the heart of government we launched a new 바카라 사이트 Digital Service (GDS). GDS rapidly established itself as a team of pioneering reformers 바카라 사이트“ based halfway between Whitehall and Tech City. I know many of you visited there this morning 바카라 사이트“ saw the post it notes, read the inspirational posters and savoured the atmosphere. Mike Bracken and Liam Maxwell have built up a fantastic team and I am so deeply impressed by all that they do.
First we set about addressing government바카라 사이트™s web presence. We built 바카라 사이트 바카라 사이트“ the single online home of all government information and services. It was based on the simple notion that people shouldn바카라 사이트™t have to understand how government works 바카라 사이트“ or where the responsibility of one department ends or another begins 바카라 사이트“ to find the information they need on the internet.
바카라 사이트 replaced 1,700 government websites in a way that바카라 사이트™s simpler, clearer and faster than before. It has saved over £60 million in the past year alone. The site won a coveted design award, beating the Olympic cauldron and the Shard tower. Last month we celebrated the one billionth visit to 바카라 사이트. All the source code is freely available so we바카라 사이트™re delighted to share it with New Zealand for their GOVT.NZ. Our teams are sharing ideas 바카라 사이트“ learning from what doesn바카라 사이트™t work as well as what does.
We바카라 사이트™ve now focused on transforming 25 of the highest-volume public services 바카라 사이트“ our digital-by-default 바카라 사이트˜exemplars바카라 사이트™. Our aim is simple: everything that can be online should be online 바카라 사이트“ and we want to make our online services so easy and convenient that people choose to use them.
And we want to help more people go online so they can use them. Our aim is that all those who can go online are online by 2020. For those who cannot, there will always be an assisted digital option available.
In the first 2 months since it went live, one million people used the new Independent Electoral Registration service. It secured an impressive 90% satisfaction rate.
Our new digital services won바카라 사이트™t always be perfect first time. Nor do things finish when they go live. That바카라 사이트™s not the point. It바카라 사이트™s an iterative process which means things have to evolve continually. The feedback will continue and so will the refinements.
Last week we laid out our plans to go even further. We want to move from just digitising public services to a 바카라 사이트˜government as platform바카라 사이트™ model. This has already been pioneered by 바카라 사이트 Verify, which allows people to identify themselves online. Over the coming years we will introduce a series of common platforms which will be used across all departments, including for appointments booking and to process payments. We also want you to be able to track your progress through an online service, just as you can follow a package which is being delivered to your address.
To foster greater innovation we will open up the APIs of our public services. We are accelerating our move into the cloud. And we are launching a simple test for all appropriate digital services: would you recommend this to a friend or family member?
Technology
We바카라 사이트™ve taken this same agile, iterative approach and applied it to the way we buy and support IT within the public sector.
Before the last general election Whitehall was procuring systems before they had even been designed 바카라 사이트“ or over such a long period of time that the technology was out of date before it was delivered. Inevitably many of those projects ran over time or over budget.
Part of the problem was that we were almost completely reliant on a small group of suppliers. Smaller businesses were almost deliberately excluded by bureaucratic procurement processes. There will always be a place for big suppliers who offer innovative ideas at good prices and who are open to new ways of working.
But a truly vibrant, competitive economy is made up of businesses of all sizes, offering real choice to public sector customers. This can mean better services for the public at lower cost to the taxpayer.
How are we levelling the playing field for suppliers of all sizes, while cutting our costs and delivering even better IT?
First we introduced red lines for IT procurement which we바카라 사이트™re pretty militant about enforcing: no hosting contracts should last longer than 2 years; no IT contracts should be over £100 million; there should be no automatic extensions of contracts; and we should separate service provision and service integration by one company within the same contract.
Second, we created the G Cloud and then the Digital Marketplace, where the public sector can purchase IT solutions off the shelf from various of suppliers, without being bound in to long contracts. More than half of the business to date has gone to SMEs.
Third, by committing to open standards and open source software, we바카라 사이트™re increasing competition and lowering licencing costs while giving people a choice about the software they use to read government documents.
Our mantra is simple: civil servants should have digital technology which is just as good at work as they do at home.
International cooperation
I바카라 사이트™m proud that the UK is already one of the world바카라 사이트™s most digitally advanced countries. In fact I think it바카라 사이트™s safe to say that thanks to our long-term economic plan we are the most digitally-advanced government in the G7. But we can바카라 사이트™t be complacent. Where we have expertise 바카라 사이트“ and we do 바카라 사이트“ we want to share it. And where we need to improve, we바카라 사이트™re ready and eager to learn. There is so much we can learn from other countries. And there바카라 사이트™s so much we can achieve when we cooperate and work together.
A fortnight ago I visited Israel.
I have long admired the Israeli start-up nation which is home to more high-tech start-ups per capita than any other country. On a previous trip I visited the impressive Technion in Haifa. This time we headed to Beersheva to visit the so-called 바카라 사이트˜Silicon Wadi바카라 사이트™ - home to Ben Gurion University and the CyberSpark cluster. What struck me most was that the Israeli culture of innovation wasn바카라 사이트™t down to the facilities or the technology, impressive though they were. It was the people 바카라 사이트“ and the human relationships 바카라 사이트“ they were the critical element.
It came down to a group of individuals, perhaps as few as just 2 or 3, sitting together to find a solution or to work through a brilliant idea 바카라 사이트“ thinking together, experimenting together, failing, learning, adapting and ultimately succeeding.
바카라 사이트˜Move fast and break things바카라 사이트™ and 바카라 사이트˜fail fast바카라 사이트™ have long been the mantra of places like Silicon Valley and Israel. 바카라 사이트s and the public sector could learn a lot from this start-up culture.
Too often there is a risk aversion within the public sector. People feel unable to try new things. 바카라 사이트s are very good at looking at new ideas and finding reasons not to do them. They never apply the same scrutiny to the status quo. We must encourage people to experiment and take risks to find new and better ways of doing things, even if they don바카라 사이트™t always work. The greatest mistake is to never try anything new or to stick to something that doesn바카라 사이트™t work.
And it바카라 사이트™s the importance of learning and sharing from experience which brings us together as the D5.
No 2 countries are alike. Each must find the solution that best suits individual needs. But no country has a monopoly on good ideas 바카라 사이트“ and we바카라 사이트™re all searching for answers to the same basic question of how to harness digital technology to bring about better government. We all face similar challenges 바카라 사이트“ ageing populations, less money, rising consumer expectations.
That바카라 사이트™s why it바카라 사이트™s so important that we get together to support each other, to discuss our experience and to spark ideas.
In the past 4 and a half years I바카라 사이트™ve visited each of the D5 founding members. Every time, I come back impressed, inspired and with a renewed sense of purpose.
In New Zealand, I learned how the government바카라 사이트™s shared ICT capacity offers products for use across multiple agencies and departments, ensuring significant savings, which is similar to a project we바카라 사이트™re pursuing here in the UK.
In Seoul, I saw how the 바카라 사이트 3.0 programme seeks to break down barriers within government to provide comprehensive services for citizens. But I was particularly taken in my discussions with officials and with businesses by the Korean expression 바카라 사이트˜Bali-bali바카라 사이트™, meaning 바카라 사이트˜quick! quick!바카라 사이트™ 바카라 사이트“ a phrase which my own long-suffering officials have got used to hearing.
The D5 is there to help its members become even better at digital government, faster and more efficiently, through sharing and learning from each other. None of us have a monopoly on best practice. And in future this group should expand to bring in other leaders in this field.
The D5 isn바카라 사이트™t just a one-off, or even a series of meetings. It바카라 사이트™s the creation of a new network that will help governments improve their online services, collaborate on common projects, and support and champion their growing digital economies.
Conclusion
For governments around the world, the digital revolution offers a massive opportunity.
To revolutionise public services in the way that eBay and Amazon have revolutionised the marketplace. To renew the relationship between citizens and the state, just as Skype has brought people closer together and Facebook keeps people connected. And to stimulate innovation, jobs, economic growth and ideas, so the success of places like Israel바카라 사이트™s start up nation or London바카라 사이트™s Tech City can be replicated around the world.
We can be proud to be at the forefront of digital government. But there is more to do. There always will be. The internet is growing and changing all the time, providing new challenges and opportunities, new technologies and solutions, new ideas and experiences.
That바카라 사이트™s part and parcel of being a reformer. The job never ends. Because there are always new opportunities and it바카라 사이트™s always possible to find better ways of doing things.
So it바카라 사이트™s all the more important that we come together, today and tomorrow and in the future, to support each other as we harness the power of digital technology.