Efficiency and reform: the next chapter
Minister for Cabinet Office Francis Maude spoke about the government's plans for efficiency and reform.
It바카라 사이트檚 an honour to be invited to speak at the Royal Society of Arts.
When Matthew asked me to come and give this talk a few months back, he had just written a blog comparing me to the comedian Jack Dee, suggesting we shared an 바카라 사이트渙rdinary bloke appearance and deadpan style바카라 사이트�. After such flattery, how could I refuse?
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I바카라 사이트檓 going to talk a little about our experience of efficiency and reform in this Parliament, and how we will build on this to bring about a more radical transformation in the next.
Last week, the Chancellor, Chief Secretary to the Treasury and I laid out ambitious plans to make 拢10 billion of savings from efficiency and reform for 2017 to 2018 and 拢15 to 20 billion for 2019 to 2020. These savings will contribute to fiscal consolidation and help us focus resources on the frontline 바카라 사이트� it바카라 사이트檚 all part of this government바카라 사이트檚 long-term economic plan to ensure the country lives within its means.
Read Efficiency and reform in the next Parliament, part of the 2014 Autumn Statement.
Savings of this scale will be challenging. But it바카라 사이트檚 also an opportunity to transform Whitehall, to apply new technologies, and to redesign services around the needs of users not bureaucrats. This government is firmly on the side of hardworking people 바카라 사이트� they expect their taxes to be spent wisely. Making efficiencies and cutting bureaucracy is what any government ought to do.
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I바카라 사이트檓 pleased to say we바카라 사이트檝e largely gone beyond the 바카라 사이트榊es Minister바카라 사이트� episode: 바카라 사이트楾he Economy Drive바카라 사이트�. There the economy drive results only in a proposal to dismiss the minister바카라 사이트檚 tea lady. Recently, I was reminded of how Mrs Thatcher began her economy drive in 1979. She instructed the Treasury to find 拢800 million in public spending cuts. When they managed that she immediately asked for a further 拢400 million by 9 the next morning. She reasoned that if it was that easy to find 拢800 million then she clearly had not asked for enough in the first place.
In the first days after the 2010 election we didn바카라 사이트檛 know that much about how our savings would be made. But we were certain that they were there. After all, no great organisation is ever running at maximum efficiency 바카라 사이트� it바카라 사이트檚 always possible to make savings. We were right 바카라 사이트� and lots of civil servants across the country embraced the new agenda. Last year we announced that we had made unprecedented savings of 拢14.3 billion, compared with the last year of the previous government. So now, 4 and a half years on, we have a much clearer view of how we can make future savings.
Back in 2010, Britain was still reeling from the Great Recession. We couldn바카라 사이트檛 carry on simply spending money but we were determined to protect the frontline services hardworking people rely on. With less money, as well as an ageing population and rising public expectations, we had to do more for less. As Ernest Rutherford is alleged to have said: 바카라 사이트淲e바카라 사이트檝e run out of money; now we have to think바카라 사이트�.
From day 1 we started work to transform the Cabinet Office into a proper operations centre, building teams of officials who could scrutinise spend in departments. The new Efficiency and Reform Group had the power to stop spend in certain areas through tough controls which cut across Whitehall. Back in 2010, departments were paying up to 10 times more than each other for simple things like printer paper. IT systems were not compatible with one another and prime property was woefully under-used.
I wouldn바카라 사이트檛 claim that we had everything planned out from the start. It바카라 사이트檚 only this year that I teased out the 5 themes that have underpinned our reforms.
The first theme, which underpins it all, is openness, because being transparent builds trust, sharpens accountability and drives improvements. Taxpayers can see how their money is spent and people can judge how services perform. There are now 16,000 datasets on , the UK바카라 사이트檚 open data portal. It바카라 사이트檚 growing all the time. Britain today leads the world in the open government and open data stakes. It takes us all way out of the comfort zone, but it doesn바카라 사이트檛 half sharpen up performance.
The second theme is tight control from the centre. There is no good reason for departments to pay different prices for the same goods and services or to refuse to share buildings. Treasury and Cabinet Office need to work ever more closely together as the government바카라 사이트檚 corporate centre.
Tight control at the centre should be matched by looser control over delivery. This is the third theme. So we are shifting power away from the centre and diversifying the range of providers of public services. Public service professionals should be set free to do their jobs in the ways they know best 바카라 사이트� that바카라 사이트檚 why we support mutuals and joint ventures to spin out of the public sector, and we want to do more business with SMEs and the voluntary sector.
The fourth theme is digital, because as well as being cheaper, services delivered online can be faster, simpler and more convenient for the public. 바카라 사이트, the new single domain for government information and services, has revolutionised our online presence, winning a coveted design award along the way. We are now transforming 25 of the busiest transactional services to be digital-by-default 바카라 사이트榚xemplars바카라 사이트�, designed around the needs of the people who use them.
Fifth, there needs to be a properly innovative culture, so public servants have permission to try sensible new ideas. We need to learn from Silicon Valley바카라 사이트檚 바카라 사이트榝ail fast바카라 사이트� motto or from Israel바카라 사이트檚 start-up nation. Our programme of Civil Service Reform is all about supporting a faster and less bureaucratic system, focused on outcomes not processes. But changing culture is a serious challenge. On the wall of the Civil Service College in Singapore is a placard that reads: 바카라 사이트淲e want all officers to see it as part of their job to question the assumptions and past ways of doing things and suggest ways to improve and innovate바카라 사이트�. Not so much permission to innovate as an obligation.
Civil servants need to be supported to try sensible new ideas 바카라 사이트� even if they don바카라 사이트檛 work. I recently sponsored a prize at the for the best failure. The winner needed to show that they had tried a sensible new idea but also show that, when they realised it was not working, they stopped doing it and learned from their mistake. Too many of the entries simply were for people who had tried new ideas that had worked. That바카라 사이트檚 great but the best organisations learn at least as much from what does not work as from what does. We needed to capture more of that, and support people to take sensible risks.
The winner of my award was the Land Registry Property Alert Team. In March, they launched an award-winning property monitoring service. This allows people to sign up to monitor properties and receive alerts if, for example, an application is made to change the register. Just 3 weeks before the proposed launch, the team faced critical feedback from staff and users. Rather than plough on they went right back to the drawing board. The reworked design was a runaway success, attracting over 12,000 users, excellent customer feedback and an IT Innovation in Business Award.
Why does this matter? If the public sector does not innovate we will never be able to improve services. For the whole period from 1997 to 2010 public sector productivity remained static 바카라 사이트� with zero per cent growth 바카라 사이트� even though it had risen by nearly 30% in the private services sector. I do not believe that that damning statistic is an indictment of the quality of our public servants. I believe we have some of the best public servants in the world. What it reveals, to borrow Lord Hennessy바카라 사이트檚 apt phrase, is that too often the civil service is somehow less than the sum of its parts. Systems, processes, rules, top down control, all hold people back. That needs to change.
Many years back, I was the minister in John Major바카라 사이트檚 government who drew up the Citizen바카라 사이트檚 Charter. It was the first programme dedicated to the systematic improvement of the quality of public services. At that time, the Treasury struggled with the idea that services could be improved without spending more money. Predictably departments, faced with demands for better quality, confirmed the Treasury바카라 사이트檚 prognosis by demanding more money. Over the past 4 and a half years this government has proved that defeatist consensus wrong. We have killed forever the seductively comfortable myth that you cannot get more for less. You can. More for less. Better for less. We바카라 사이트檝e proved it again and again.
The demands on public services are only going to grow. People are living ever longer. Their expectations of the quality and accessibility of services are growing. Never again will the state be able to stand still. Technology has changed everything. When you can shop online at midnight and bank from your smart phone, the public expect government to operate in the same transparent and responsive way.
Over the next 5 years we have said that government will have to look objectively at whether it is best placed to deliver services in-house. We will need to open up the public sector in areas ranging from operational delivery to 바카라 사이트榖ack office바카라 사이트� services. The alternative may not always be conventional outsourcing, as it was in the past. Instead we are supporting alternative delivery models. The old binary choice, between services delivered in-house by monolithic public sector monopolies and red-blooded commercial privatisation or outsourcing, has gone for ever.
Our work over the past 4 years has demonstrated that structural change can drive down the cost and improve the quality of public services. We are already tracking over 100 public service mutuals across England. They employ 35,000 people and are delivering 拢1.5 billion of public services ranging from libraries and elderly social care to mental health services and school support.
The results are dramatic. Waste and costs are down, while staff satisfaction is up. Staff absenteeism 바카라 사이트� a quick barometer of morale and productivity 바카라 사이트� is falling. Professionals are in the driving seat. When I ask people in these public service mutuals whether they would go back to working for the council, health authority or other authority, the answer has always been a resounding 바카라 사이트渘o바카라 사이트�. 바카라 사이트淣ow we can actually do things바카라 사이트� I get told.
Take MyCSP, once a neglected part of the Department for Work and Pensions, responsible for processing civil service pensions. We helped the group spin out from Whitehall and set itself up as a mutual joint venture, jointly owned by the staff, a private sector partner, and the Exchequer. When I went up to visit the staff during the 바카라 사이트� admittedly rather too slow process of spinning out 바카라 사이트� instead of anxiety about losing their civil service status, they berated me for the delays. In their first year since leaving government they won 47 new clients. The staff have received dividends in both years since spinning out. Last year they received an average of around 拢2,000 each. And they are also substantially halving the cost to the taxpayer of delivering their service. Quality is improving despite having to deal with some complex legacy issues and the outdated technology we bequeathed them.
We have only just scratched the surface of what can be achieved. The achievements so far must be a foundation for greater reform in the years to come. We have proven the model and need to now roll it out on a larger scale. Over the next 5 years government will work hand-in-hand with staff groups and public service leaders across the public sector to ensure they have access to the right expertise and can share best practice. I see no reason in the longer term why we shouldn바카라 사이트檛 see a million people working in public service mutuals, delivering higher quality public services at reduced costs. Every mutual is a new company, paying tax and providing jobs 바카라 사이트� yet many have and will choose to set themselves up as not for profits, investing their surpluses in delivering even better quality services.
But as we set free public service professionals, we also need to complete our work to transform the heart of government into a real corporate centre. This year the Prime Minister appointed the first ever Chief Executive of the Civil Service, charged with a mandate to accelerate and oversee our efficiency and reform programme. Cross-departmental leaders covering commercial and procurement, digital, human resources, property, major projects, and communications report in to the Chief Executive. This gives him the ability, through these teams, to build talent in these functional fields inside departments, including through overseeing recruitment and managing careers.
Achieving 拢20 billion of further efficiency and reform savings for 2019 to 2020 will require very substantial commitment and drive from ministers and officials at the centre and right across departments. Our approach over the past 4 years was to forsake the usual big bang white paper, and instead to identify best practice and replicate it. We had no place for advisors who say 바카라 사이트淚 can see that this will work in practice but it won바카라 사이트檛 work in theory바카라 사이트�. This approach has paid dividends. It바카라 사이트檚 what I call the JFDI school of government 바카라 사이트� just do it.
A different picture of Whitehall is emerging. It바카라 사이트檚 one where the day-to-day running of frontline services is pushed as far away from the centre as possible, putting real power and responsibility into the hands of public servants. The centre of government will be a far more unified and integrated operation. Back office services will be shared between departments. More policy will be developed outside of Whitehall and pooled policy teams will work to several secretaries of state.
There is a lot of hard work coming over the next few months and years 바카라 사이트� but more importantly a lot of hard thinking. We will need to reimagine the role of the state in providing public services. It will mean doing more, doing it differently, doing it better, doing it for less. And it will never end. This will always be a work in progress. There never can be a steady state. There has to be continuous progress. The public, for whom public services exist, deserve nothing less.