Guidance

Provider memo 07: Amendments to chapters 6 and 10

Updated 11 February 2025

This memo is for Work and Health Programme providers.

This memo was issued to providers on 27 December 2018.

Background

This memo tells you about amendments that have been made to chapters 6 and 10 of the Work and Health Programme provider guidance.

Summary and action

Ensure that the revised information in chapters 6 and 10 is used by you and all of your subcontractors.

Changes made to chapter 6 (version 4) on 14 December 2018

Paragraph	Summary of change
All	General housekeeping and reformatting.
10	Addition of UC78e into paragraph.
20	Removal of 바카라 사이트淭he Department will live-test the process detailed in paragraphs 16 to 18 to between November 17 바카라 사이트� January 2018 and conduct a review to determine the effectiveness of this process. This process may therefore change subject to review.바카라 사이트�
21, 35	Addition of actions to take when you have identified that a Participant has complex needs/additional support requirements.
25	Addition of statement 바카라 사이트渇or up to 456 calendar days with a possibility of it extending to a maximum of 639 calendar days where the Participant requires in work support.바카라 사이트�

Changes made to chapter 10 (version 4) on 9 September 2018

Paragraph	Summary of change
All	General housekeeping and reformatting and complete chapter restructure 바카라 사이트� read in full is recommended.
All	Addition of references to UC78e form throughout the chapter.
High Level Must Dos	Addition of a High Level Must Do바카라 사이트檚 section to include process maps.
25 to 26 v4 (26 to 27 v5)	Addition of a new section 바카라 사이트業nforming Jobcentre Plus of an incident/accident on your premises.바카라 사이트�
1 바카라 사이트淎ctions바카라 사이트� bullet 2	Addition of statement advising of the importance of identifying any complex needs and/or additional support required before considering re-engagement activity.
5 바카라 사이트淎ctions바카라 사이트� bullet 2, v4 (6 actions bullet 2, v5)	Addition of statement advising of the importance of identifying any complex needs and/or additional support required.
All	Addition of links to chapter 6 바카라 사이트� working with participants with complex needs and/or additional support requirements in the relevant sections.
1 to 3 and 27 to 35, v4 (28 to 52, v5)	Reworded sections on disengagement/re-engagement.
31, v4 (35, v5)	Addition of paragraph 바카라 사이트淚n cases where a change of circumstances may have contributed to the Participants disengagement it is important that you refer to Work and Health Programme provider guidance Chapter 6, Working with participants with complex needs and/or additional support requirements and identify any complex needs and/or additional support they may require before undertaking re-engagement activity바카라 사이트�.
33, v4 (32, v5)	Addition of information to include in subject field when sending a WHP07.
45 to 46, v4 (63 to 64, v5)	Addition of section to advise of when a Voluntary Participant reaches 24 month Unemployment and meets Long Term Unemployed (LTU) eligibility.
82 to 85, v4 (100 to 103, v5)	Updated section to advise UC 바카라 사이트渕ust accept바카라 사이트� claimant commitment.
165 to 183, v4 (183 to 201, v5)	Addition of section 바카라 사이트橬otification of Participant change of circumstances via unencrypted email바카라 사이트�바카라 사이트� including sub sections: 바카라 사이트橣orwarding emails to your sub-contractors바카라 사이트� and 바카라 사이트機ontingency process.바카라 사이트�

Changes made to chapter 10 (version 5) on 13 December 2018

Paragraph	Summary of change
High Level Must Do바카라 사이트檚 process flow 1 cell 3 and paragraph 34	Removal of reference to Work Focused Interview
1 바카라 사이트淎ctions바카라 사이트� Bullet 1	Addition of 바카라 사이트渁s per the criteria stated in your bid.바카라 사이트�
1 바카라 사이트淎ctions바카라 사이트� Bullet 3	Addition of 바카라 사이트渦nless you have been informed that a voluntary participant does not want any further contact.바카라 사이트�
바카라 사이트淧lease Note바카라 사이트� after 4 and after 61	Addition of 바카라 사이트楶lease Note: All notifications for Special Customer Record (SCR) and Multi Agency Public Protection Arrangements (MAPPA) Participants will remain clerical notifications.바카라 사이트�
바카라 사이트淧lease Note바카라 사이트� added under 21, 54 and 183	Addition of statement 바카라 사이트渟ome Participants in receipt of UC have a journal, in these cases ask them to update their journal to report the change in circumstances rather than direct them to Jobcentre Plus바카라 사이트�.
28 to 52	Addition of the following sub sections within 바카라 사이트淒etailed background and further information section바카라 사이트� Disengaged Process 바카라 사이트� No contact with Voluntary Participant in receipt of benefit, Disengaged Process 바카라 사이트� Contact with Voluntary Participant in receipt of benefit, Actions to take when a WHP07 has been sent, Circumstances that are not considered disengagement 바카라 사이트� WHP07 not required, Re-engagement 바카라 사이트� Completion of WHP07 for Voluntary Participants in receipt of benefit, Voluntary Participant not in receipt of benefit stops engaging with you, and Compliance Checks
57 to 59	Addition to 바카라 사이트淒WP notifies you of a change바카라 사이트� section advising that it is important that you assess how this change affects your engagement, including where any complex needs/additional support is required.

Further Information

All enquires on the subject of this memo should be raised with your performance manager in the first instance. They will endeavour to provide you with an answer as soon as possible.

Issued by: Work and Health Programme live running team