Independent report

SSAC Occasional Paper 7: Telephony in DWP and HMRC

Telephony in DWP and HMRC: Call costs and equality of customer access - SSAC바카라 사이트™s 2007 recommendations revisited (September 2009).

From:
Social Security Advisory Committee
Published
1 September 2009

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PDF, 78.2 KB, 12 pages

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The SSAC produces Occasional Papers to support the advice offered to the Secretary of State in accordance with the Committee바카라 사이트™s remit.

This paper (September 2009) examines progress on recommendations set out in SSAC Occasional Paper 3 entitled 바카라 사이트˜Telephony in Department for Work and Pensions and its agencies: Call costs and equality of customer access바카라 사이트™, published in 2007.

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Published 1 September 2009

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