Research and analysis

Research into HMRC's 聽proposition for an increasingly effortless experience for individual customers

Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.

From:
HM Revenue & Customs
Published
30 June 2022

Documents

Ref: HMRC research report 651

ODT, 2.71 MB

This file is in an OpenDocument format

Details

HMRC commissioned research agency Kantar Public to conduct this research, which involved interviews and focus groups with individual customers. The research聽explored customers바카라 사이트� perceptions of an increasingly effortless customer experience.

The research findings will inform HMRC바카라 사이트檚 strategy for individual customers and the design of HMRC바카라 사이트檚 products and processes.

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Published 30 June 2022

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