Transparency data

Performance of the Carer's Allowance Unit (CAU): Apr 2013 to Mar 2014

Published 27 January 2015

On the 31 March 2014 there were 1,058,032 customers entitled to Carer바카라 사이트™s Allowance.

1. Accuracy of payments

The National Audit Office has agreed national targets for the accuracy of Carer바카라 사이트™s Allowance payments. The table shows how the Carer바카라 사이트™s Allowance Unit (CAU) performed last year.

Carer바카라 사이트™s Allowance Target for 2013/14 Achieved in 2013/14
Paying the right money 99% 99.9%

2. Complaints

If a customer complains because they are not satisfied with our service, our target for replying to the complaint is 15 working days. For the period from 1 April 2013 to 31 March 2014 the table below shows:

  • the number of complaints we received
  • the number answered within the agreed time
Complaints received Answered within target
854 822

The top complaints in the CAU from 1 April 2013 to 31 March 2014 were:

  • processing delays
  • wording used in letters 바카라 사이트“ particularly notifications
  • benefit payment delays
  • benefit entitlement or payment being incorrect

3. Compliments

When a customer is happy with our service they sometimes let us know.

The Carer바카라 사이트™s Allowance Unit received 198 compliments between 1 April 2013 to 31 March 2014.

4. About the CAU.

The Carer바카라 사이트™s Allowance Unit has a central office in Preston and administers the assessments and payments for carers.