Performance of the Carer's Allowance Unit (CAU): Apr 2013 to Mar 2014
Published 27 January 2015
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On the 31 March 2014 there were 1,058,032 customers entitled to Carer바카라 사이트™s Allowance.
1. Accuracy of payments
The National Audit Office has agreed national targets for the accuracy of Carer바카라 사이트™s Allowance payments. The table shows how the Carer바카라 사이트™s Allowance Unit (CAU) performed last year.
| Carer바카라 사이트™s Allowance | Target for 2013/14 | Achieved in 2013/14 |
|---|---|---|
| Paying the right money | 99% | 99.9% |
2. Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is 15 working days. For the period from 1 April 2013 to 31 March 2014 the table below shows:
- the number of complaints we received
- the number answered within the agreed time
| Complaints received | Answered within target |
|---|---|
| 854 | 822 |
The top complaints in the CAU from 1 April 2013 to 31 March 2014 were:
- processing delays
- wording used in letters 바카라 사이트“ particularly notifications
- benefit payment delays
- benefit entitlement or payment being incorrect
3. Compliments
When a customer is happy with our service they sometimes let us know.
The Carer바카라 사이트™s Allowance Unit received 198 compliments between 1 April 2013 to 31 March 2014.
4. About the CAU.
The Carer바카라 사이트™s Allowance Unit has a central office in Preston and administers the assessments and payments for carers.