Guidance

Issue an online money claim as a legal professional

Updated 16 April 2025

1. Before you start

Before you can create a case using MyHMCTS, you or your organisation must have completed other steps: 

1. Set up an바카라 사이트¯HMCTS Payment by Account바카라 사이트¯(PBA) to pay the court fees online.  

2. Registered your organisation with MyHMCTS.  

3. Set up your MyHMCTS user account. 

The바카라 사이트¯MyHMCTS registration guidance바카라 사이트¯has further information and instructions. If your organisation has an account already, contact the administrator to arrange for your account creation. 

If you need additional help with MyHMCTS email바카라 사이트¯MyHMCTSsupport@justice.gov.uk. We aim to respond within 5 working days.

You cannot save a draft of the claim before it is submitted, so you should make sure you have all the information you need to issue the claim before you start. If you are claiming interest, you will need your interest calculation and dates.

2. Create a claim

1. 바카라 사이트¯using your email address and password.

2. Select 바카라 사이트˜Create case바카라 사이트™ from the header menu. Use the drop down boxes to select:

• Jurisdiction 바카라 사이트“ Civil

• Case type 바카라 사이트“ Civil

• Event 바카라 사이트“ Create claim 바카라 사이트“ specified 

On the next screen you can download the claim timeline template. Use this to record all the events in your timeline. You can create copies for more events if you need to. You can add events manually in the service if you decide not to use the timeline template.

The next screen explains the eligibility criteria for using the service. For full guidance see . 

3. Add references for the parties바카라 사이트™ representatives if you have them.

Claimant바카라 사이트™s details

1. Select what type of claimant is making the claim:

• individual

• company

• organisation

• sole trader

Depending on which you select, you will be asked further questions. If the claimant is an individual, you must provide their name, address and date of birth. You can also provide their email address if you know it. 

2. You will be asked if you want to add another claimant. If you select 바카라 사이트˜Yes바카라 사이트™, you will then need to repeat the previous step by adding the additional claimant바카라 사이트™s details. Once you have added all claimants, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™.

 

3. If you want to use the email address you signed in with, select 바카라 사이트˜Yes바카라 사이트™. If you want to use an alternative, select 바카라 사이트˜No바카라 사이트™ and enter the email address.

This is where updates about your claim will be sent. You can update this email address at any time later.

4. To find your organisation, start entering its name. Select your organisation from the results 바카라 사이트“ as only one address can be registered with MyHMCTS, this may be a head office rather than the branch where you are based. Then select 바카라 사이트˜Continue바카라 사이트™.

5. Select 바카라 사이트˜Yes바카라 사이트™ if you want to enter an alternative address for postal correspondence. This may be because you are based at a different location to the registered address. If the registered address is where correspondence should be sent, select 바카라 사이트˜No바카라 사이트™. Then select 바카라 사이트˜Continue바카라 사이트™.

Defendant바카라 사이트™s details

The defendant바카라 사이트™s address must be in England or Wales 바카라 사이트“ if not, you should use the Money Claim Online service or make the claim on paper. Use the postcode look-up to find the address.

1. Select what type of defendant the claim is against:

• individual
• company
• organisation
• sole trader

Depending on which you select, you will be asked further questions.  

2. If the defendant does not have a legal representative, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™ to the details of the claim section. If the defendant does have a legal representative, select 바카라 사이트˜Yes바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™.

If you are issuing a claim against more than one unrepresented defendant, the claim will proceed offline once it is issued. You must print out the claim form, serve it on the defendant바카라 사이트™s legal representative and file a certificate of service at the court by email to contactocmc@justice.gov.uk.

3. Select if the defendant바카라 사이트™s legal representative is registered on MyHMCTS or not. If you know they are, or you바카라 사이트™re not sure, select 바카라 사이트˜Yes바카라 사이트™ and search for the organisation by entering its name. Select the organisation from the search results and then 바카라 사이트˜Continue바카라 사이트™.

4. If you know they are not registered or you cannot find them using the search, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™. You will need to add the address manually and select 바카라 사이트˜Continue바카라 사이트™.

5. Add the defendant바카라 사이트™s legal representative바카라 사이트™s email address if you have it and have not already entered it. Then select 바카라 사이트˜Continue바카라 사이트™.

If the defendant바카라 사이트™s legal representative is not registered with MyHMCTS, or you do not have their email address, the claim will proceed offline once it is issued. You will need to print out the claim form, serve it on the defendant바카라 사이트™s legal representative and file a certificate of service at the court by email to contactocmc@justice.gov.uk.

6. If the defendant바카라 사이트™s legal representative is registered with MyHMCTS but you want to change where correspondence is sent, select 바카라 사이트˜Yes바카라 사이트™. This may be because they are based at a different location to the registered address. If the registered address is where correspondence should be sent, select 바카라 사이트˜No바카라 사이트™. Then select 바카라 사이트˜Continue바카라 사이트™.

7. You will be asked if you want to add another defendant. If you select 바카라 사이트˜Yes바카라 사이트™, you will then need to repeat the previous steps by adding the additional defendant바카라 사이트™s details. Once you have added all defendants, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™.

Details of the claim

1. If you selected that the defendant is a company, and the claim is about a flight, select 바카라 사이트˜Yes바카라 사이트™ and enter the flight details. Or select 바카라 사이트˜No바카라 사이트™ if it is not about a flight. Then select 바카라 사이트˜Continue바카라 사이트™.

2. Provide a brief summary of the reason for making the claim and the remedy that you are seeking. For example, you may be seeking payment of an unpaid invoice. Upload any evidence, such as a copy of an invoice. Then select 바카라 사이트˜Continue바카라 사이트™.

Any documents you upload must be unencrypted or the claim will not be issued.

3. Select if you want to upload a completed timeline template or add the timeline of events manually and 바카라 사이트˜Continue바카라 사이트™.

4. If you are entering an event manually, add the date and a summary of what happened. Select 바카라 사이트˜Add new바카라 사이트™ to add more dates. When you have added all events, select 바카라 사이트˜Continue바카라 사이트™.

5. To provide evidence, choose the type of evidence and then describe it in more detail. Select 바카라 사이트˜Add new바카라 사이트™ to provide more evidence. When you have added all your evidence, select 바카라 사이트˜Continue바카라 사이트™.

Claim amount and interest

1. Add what you are claiming for and the amount of the claim. If your whole claim includes more than one item, add each item separately by selecting 바카라 사이트˜Add new바카라 사이트™. For example, there may be more than one invoice you are claiming for. Do not include any interest here as you will add that later. Once you have added all parts of the claim, select 바카라 사이트˜Continue바카라 사이트™.

2. The next screen will list each part of the claim, with their amounts, and the total claim amount. Select 바카라 사이트˜Continue바카라 사이트™.

3. If you want to claim interest, select 바카라 사이트˜Yes바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™. If you are not claiming interest, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™ to skip the interest questions.

Interest can be at a fixed rate, or varying rates and you can select when the interest is payable from. The interest that is owed is calculated by the system and added to the total value of the claim. The court will decide if the interest should be paid.

4. Select that you want to claim the same rate of interest for the whole time period you바카라 사이트™re claiming for. Then select 바카라 사이트˜Continue바카라 사이트™.

Do not select to break it down by time or item 바카라 사이트“ if you need to do that, you should apply on paper.

5. If you selected the same rate of interest for the whole time period, you can claim 8% per year, unless you know a different rate applies. If a different rate, enter what that rate is and why you are entitled to claim it. When complete, select 바카라 사이트˜Continue바카라 사이트™.

6. Select whether you are claiming interest from the date you submit the claim or another specific date. The select 바카라 사이트˜Continue바카라 사이트™.

7. If you are claiming from another specific date, enter the date and explain why. Then select 바카라 사이트˜Continue바카라 사이트™.

8. Select if you are claiming the interest until the date you submit the claim, or the claim is settled or has received a judgment. Then select 바카라 사이트˜Continue바카라 사이트™.

9. The next screen will list the claim amount, the interest and the total amount. Select 바카라 사이트˜Continue바카라 사이트™.

10. You will the see the fee that you will need to pay. Select 바카라 사이트˜Continue바카라 사이트™.

 

11. if you want to claim for fixed commencement costs, select 바카라 사이트˜Yes바카라 사이트™, enter how much and then select 바카라 사이트˜Continue바카라 사이트™. If not, select 바카라 사이트˜No바카라 사이트™ and 바카라 사이트˜Continue바카라 사이트™.

12. Read the statement of truth and add your name and role. Then select 바카라 사이트˜Continue바카라 사이트™.

13. Check your answers. If you select 바카라 사이트˜Change바카라 사이트™, it will take you back to the relevant section of the claim. You can make as many changes as you need to. When you are ready, select 바카라 사이트˜Submit바카라 사이트™.

Once you have submitted the claim, you cannot change the details of it 바카라 사이트“ so it is important to make sure you have completed it correctly here.

You will receive an email with the claim number.

3. Pay the court fee

After you have submitted the claim, you will be invited to pay the claim fee. You can pay by credit or debit card, or by PBA. 

You can pay now or you can access the claim later to pay. However, the claim will not be issued until you have paid.

1. To pay immediately, follow the link to 바카라 사이트˜Pay your claim fee바카라 사이트™. 

To pay later, sign in and find the case using the claim number you were sent.

2. Open the 바카라 사이트˜Service Request바카라 사이트™ tab and select 바카라 사이트˜Pay now바카라 사이트™.

3. Select to pay by PBA, or by credit or debit card. If paying by PBA, select the correct PBA number and provide a unique reference. Then select 바카라 사이트˜Confirm payment바카라 사이트™.

4. If paying by credit or debit card, select 바카라 사이트˜Continue바카라 사이트™. You will be taken to a screen where you can enter your card details and confirm payment.

5. Once you have confirmed payment by either PBA or card, you will see a 바카라 사이트˜Payment successful바카라 사이트™ screen.

Once you have paid the fee, the claim will be issued and the claim form will be generated. You can find the claim form in the 바카라 사이트˜Documents바카라 사이트™ tab. 

If your claim meets the criteria to be issued, the notice will be automatically posted to the defendant. If you have provided an email address for the defendant, they will also receive the notice by email.

If you are issuing a claim against 2 unrepresented defendants, the claim will be issued but it will be your responsibility to serve the claim and to confirm service.

4. Get help and support

Managing cases and case access in MyHMCTS

Contact the courts and tribunals service centre (CTSC) if you need support with:

• a particular case
• managing a case on MyHMCTS
• a claim that has moved offline but is not yet at a local court

Email: contactocmc@justice.gov.uk
Telephone: 0300 123 7050
Monday to Friday, 8.30am to 5pm
Find out about call charges

If you see an error message or have a technical issue when managing a case, such as the claim not being fully issued, email ocmclr@justice.gov.uk.

Find guidance for case administration tasks in MyHMCTS

Accessing your MyHMCTS account

If you are having trouble accessing MyHMCTS, make sure you are using the correct link. To manage a case you must use . 

You should also make sure:

• your internet browser is up to date 바카라 사이트“ we recommend you use Google Chrome or Microsoft Edge (you cannot use Internet Explorer or Apple Safari)
• you have cleared your cookies and your cache
• you check your firewall and security settings

We recommend that you bookmark or favourite MyHMCTS in your internet browser. You should only create the bookmark or favourite once you have signed in and are on the homepage. Do not create it from the sign in or verification pages, or while you have a case or organisation open.

If you are still having trouble accessing MyHMCTS, try using a different device to sign in.

If you have an IT support team, they will be able to help with any device, browser and security issues.

If you have an issue with your MyHMCTS account, you should contact an account administrator in your organisation.

If you need additional support with your MyHMCTS account, email MyHMCTSsupport@justice.gov.uk. We aim to respond within 5 working days.