Repayment and refund satisfaction survey 바카라 사이트” insolvency practitioner bulletin 6 (2025)
Published 28 May 2025
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What you need to know
HMRC commissioned a series of surveys last year to get feedback from you. The first survey was about your experience contacting VAT helplines.Â
The second survey is now being launched. This will focus on your experiences getting a repayment or refund from HMRC.Â
HMRC encourages all insolvency practitioners to take part to drive improvement of the customer experience for the insolvency industry, and to make sure a range of views from the whole sector are taken onboard.
Why HMRC commissioned this survey
HMRC continually monitors the effectiveness of HMRC processes and procedures for the insolvency sector.
These checks have highlighted that some insolvency practitioners have experienced difficulties or delays when waiting for a repayment or refund.
Therefore it is important to gather robust data to support HMRC바카라 사이트™s commitment to driving continuous improvement for the insolvency sector.
When the survey for 2025 is available
The will be available from Wednesday 28 May 2025 until Friday 20 June 2025.
What we need you to do
There are 14 short questions to complete. Your responses will remain completely anonymous.Â
What will happen with your response
HMRC will review the responses and use the results to help improve insolvency practitioner experience of the repayment and refund process.바카라 사이트¯Â
We are committed to ensure the security and protection of the personal information that we process. The research is conducted in accordance with HMRC ethical guidelines and HMRC Privacy Notice.
Further questions
If you have any questions about this insolvency bulletin, please direct them to R3 or your representative group who will take them forward with HMRC.