Inclusive Transport Strategy scorecard year 4 (2022 to 2023): background information

Q: Theme 3: complaints

The聽 ITS 聽aims to raise awareness and enforcement of passenger rights so that disabled travellers know where to access information about their rights, the obligations of transport operators and how to raise complaints. Percentage of complaints made by bus passengers that were accessibility-related: 4%. Percentage of complaints made by train passengers that were accessibility-related: 1.5%. Source: Bus Users UK/Office of Rail and Road consumer report. This infographic represents metrics 13 to 14 of the 2022 to 2023 scorecard [footnote 7] .

Q: Theme 6: accessible vehicles

The聽 ITS 聽aims to ensure that vehicles are designed, built and operated using guidance and regulations so that they are easy to use for all. Percentage of taxis that were wheelchair accessible: 55%. Percentage of private hire vehicles ( PHVs ) that were wheelchair accessible: 2%. This infographic represents metrics 19 to 20 of the 2022 to 2023 scorecard [footnote 9] . Source: Taxi and private hire vehicle statistics. Number of blue badges held by people with non-visible disabilities: 86,000. This infographic represents metric 21 of the 2022 to 2023 scorecard [footnote 10] . Source: DfT .

Q: Theme 8: interactions with other passengers

The聽 ITS 聽aims to create an inclusive travelling experience for disabled people. This will involve improving the attitude and behaviour of other passengers to ensure disabled people feel confident taking journeys. Percentage of people who would give up a seat for someone with an illness, impairment or condition that makes it more difficult to use public transport: 93%. This infographic represents metric 23 of the 2023 to 2023 scorecard. [footnote 12] Source: National Travel attitudes survey. It should be noted that the observed changes cannot be attributed to聽 ITS 聽actions, although聽 ITS 聽actions may have played a role.聽It should also be noted that where subjective measures such as passenger satisfaction have only increased by 1 or 2 percentage points, they may not represent a material improvement but rather marginal fluctuations between data collections.

Question 1

Theme 1: access to transport

Accepted Answer

The ITS aims to create equal access to transport for all. Disabled people should have the same access to transport as everybody else, be able to go where everyone else does and do so easily, confidently and without extra cost.

Mean number of trips taken annually by non-disabled people: 916.

Mean number of trips taken annually by disabled people: 686.

Source: National Travel Survey.

Mean number of trips taken annually by non-disabled people aged 16 to 59: 911.

Mean number of trips taken annually by disabled people aged 16 to 59: 781.

Source: National Travel Survey.

Mean number of trips taken annually by non-disabled people aged 60 or over: 932.

Mean number of trips taken annually by disabled people aged 60 or over: 602.

Source: National Travel Survey.

The infographics in theme 1 represent metrics 1 to 6 of the 2022 to 2023 scorecard^{[footnote 3]}.

Question 2

Theme 2: travelling experience

Accepted Answer

The ITS aims to ensure disabled people receive a supportive travelling experience on all modes of transport. We believe budgets, training and resources should be directed to the areas and services that help provide the greatest improvements to the experience of disabled passengers.

Percentage of disabled people who were satisfied with motorways and major 바카라 사이트楢바카라 사이트� roads: 72%.

This infographic represents metric 11 of the 2022 to 2023 scorecard^{[footnote 4]}.

Source: Strategic Road User Survey.

Percentage of disabled people who were satisfied with motorway service stations: 91%.

This infographic represents metric 12 of the 2022 to 2023 scorecard ^{[footnote 5]}.

Source: Strategic Road User Survey.

It should be noted that, due to changes in survey methodology, data presented for metric 12 in the 2022 to 2023 scorecard year should not be directly compared with the data presented for previous scorecard years.

Theme 2 also draws on the following metrics:

metric 7: percentage of disabled people who were satisfied with their bus journey (source: bus passenger survey)
metric 8: percentage of disabled people who were satisfied with their train journey (source: National Rail passenger survey)
metrics 9 and 10: percentage of disabled people who were satisfied with their ferry or cruise journey (source: Maritime and Coastguard Agency disabled passenger satisfaction survey)

It was not possible to obtain data for metrics 7 to 10 for the 2022 to 2023 scorecard as the surveys these metrics previously drew on were discontinued and the replacement surveys either did not contain equivalent questions or did not cover the 2022 to 2023 period.

However, the National Highways and Transport Network public satisfaction survey includes a similar survey metric to metric 7: satisfaction with local bus services overall. While this survey should not be directly compared with the bus passenger survey, it indicates that between the 2021 to 2022 and 2022 to 2023 scorecard years, satisfaction with local bus services among disabled respondents dropped from 60% to 55%.^{[footnote 6]}

Question 3

Theme 3: complaints

Accepted Answer

The聽ITS聽aims to raise awareness and enforcement of passenger rights so that disabled travellers know where to access information about their rights, the obligations of transport operators and how to raise complaints.

Percentage of complaints made by bus passengers that were accessibility-related: 4%.

Percentage of complaints made by train passengers that were accessibility-related: 1.5%.

Source: Bus Users UK/Office of Rail and Road consumer report.

This infographic represents metrics 13 to 14 of the 2022 to 2023 scorecard ^{[footnote 7]}.

Question 4

Theme 4: interactions with transport staff

Accepted Answer

The ITS aims to ensure that staff interactions become more consistent. Feedback from the government바카라 사이트檚 accessibility action plan consultation in 2017 suggested that providing effective training to transport staff is likely to improve the travelling experience of disabled passengers. Positive interactions with staff can help build the confidence of disabled people to travel.

Theme 4 draws on the following metrics:

metric 15: percentage of disabled people who were satisfied with the helpfulness and attitude of the bus driver on their journey (source: bus passenger survey)
metric 16: percentage of disabled people who thought the helpfulness and attitude of staff on their train was very/fairly good (source: National Rail passenger survey)

It was not possible to obtain data for metrics 15 to 16 for the 2022 to 2023 scorecard as the surveys these metrics previously drew on were discontinued and the replacement surveys either did not contain equivalent questions or did not cover the 2022 to 2023 period.

However, the National Highways and Transport Network public satisfaction survey includes a similar survey metric to metric 15: satisfaction with the helpfulness of bus drivers. While this survey should not be directly compared with the bus passenger survey, it indicates that between the 2021 to 2022 and 2022 to 2023 scorecard years, satisfaction with the helpfulness of bus drivers among disabled respondents was broadly consistent, at 66% and 64%, respectively ^{[footnote 6]}.

Question 5

Theme 5: assistance

Accepted Answer

The ITS aims to ensure assistance is provided if physical infrastructure remains a barrier. Providing timely and high-quality assistance services to disabled travellers, including those with less visible disabilities, is vital to ensure disabled people can travel with confidence.

Percentage of people who were satisfied with the whole Passenger Assist process (trains): 90%.

Source: Office of Rail and Road statistics.

This infographic represents metric 17 of the 2022 to 2023 scorecard^{[footnote 8]}.

Theme 5 also draws on metric 18, which reports the percentage of people who were satisfied with the assistance they received on their last plane journey (source: Civil Aviation Authority (CAA) aviation consumer survey). It was not possible to obtain data for metric 18 for the 2022 to 2023 scorecard as the question the metric draws on was not asked in survey fieldwork that covered the 2022 to 2023 period. ^{[footnote 2]}.

Question 6

Theme 6: accessible vehicles

Accepted Answer

The聽ITS聽aims to ensure that vehicles are designed, built and operated using guidance and regulations so that they are easy to use for all.

Percentage of taxis that were wheelchair accessible: 55%.

Percentage of private hire vehicles (PHVs) that were wheelchair accessible: 2%.

This infographic represents metrics 19 to 20 of the 2022 to 2023 scorecard^{[footnote 9]}.

Source: Taxi and private hire vehicle statistics.

Number of blue badges held by people with non-visible disabilities: 86,000.

This infographic represents metric 21 of the 2022 to 2023 scorecard^{[footnote 10]}.

Source: DfT.

Question 7

Theme 7: information

Accepted Answer

The ITS aims to ensure that transport operators provide travel information in formats that all passengers can easily access and understand, before and during a journey. We want disabled people to have equal access to transport information.

Percentage of buses on local services where audible and visible information is provided: 47%.

This infographic represents metric 22 of the 2022 to 20223 scorecard^{[footnote 11]}.

Source: DfT.

Question 8

Theme 8: interactions with other passengers

Accepted Answer

The聽ITS聽aims to create an inclusive travelling experience for disabled people. This will involve improving the attitude and behaviour of other passengers to ensure disabled people feel confident taking journeys.

Percentage of people who would give up a seat for someone with an illness, impairment or condition that makes it more difficult to use public transport: 93%.

This infographic represents metric 23 of the 2023 to 2023 scorecard.^{[footnote 12]}

Source: National Travel attitudes survey.

It should be noted that the observed changes cannot be attributed to聽ITS聽actions, although聽ITS聽actions may have played a role.聽It should also be noted that where subjective measures such as passenger satisfaction have only increased by 1 or 2 percentage points, they may not represent a material improvement but rather marginal fluctuations between data collections.

Question 9

Information about the purpose of the scorecard

Accepted Answer

An initial review of all data sources covering disabled people바카라 사이트檚 transport habits within Britain found over 75 relevant metrics. The 23 metrics included in the scorecard were chosen based on:

Data availability 바카라 사이트� metrics were only included if data was originally (pre-COVID) expected to be available on an annual basis and likely to be collected up to 2024. However, data was only collected for 16 out of 23 metrics in 2022 to 2023. Certain data was not available as a number of surveys underwent changes to their data collection timeframes and/or survey content, or were replaced with new surveys that did not feature equivalent questions^{[footnote 2]}. This is indicated by cells containing the text 바카라 사이트榥o data바카라 사이트� within the spreadsheet.
Coverage of different transport types 바카라 사이트� to accurately reflect the aims of the ITS, it was important that the scorecard included a range of transport types including multiple metrics for trains, buses, private cars, taxis and private hire vehicles (PHVs), cruise ships, ferries and planes.
Coverage of different data sources 바카라 사이트� it is important for the scorecard to present both objective measures of change (for example, number of blue badges) and subjective experiences of these changes for passengers. A range of data sources is used in the scorecard, including official statistics and survey data.

The 23 metrics have been split into 8 different themes based on the logic model developed by the Department for Transport (DfT) as part of its monitoring and evaluation framework. Logic models are evaluation tools that can be used to explore whether expected changes have occurred. They involve breaking a policy down into its constituent elements.

The metrics associated with each theme are detailed in the infographics. The metric number can be viewed in the first column of the scorecard table. The 8 themes cover specific aspects of the original logic model.

Themes:

1 and 2 explore the impacts and objectives of the ITS
3 to 8 explore the outcomes, outputs and activities of the ITS

The scorecard table presents figures for 3 baseline years, where data for those years was available:

2016 to 2017
2017 to 2018
2018 to 2019

These baseline figures are displayed to provide a reference point for data collected since the ITS was published in July 2018. The table also presents figures for all 4 ITS scorecard years:

2019 to 2020
2020 to 2021
2021 to 2022
2022 to 2023

It is important to note that any change that is observed may not be directly attributed to the ITS and associated activities. It is likely that the COVID-19 pandemic and following recovery contributed to some of the observed changes since 2020.

Question 10

Information about the content of the scorecard

Accepted Answer

The scorecard바카라 사이트檚 years are in financial years (April to March). We have attempted to ensure that all figures follow this structure. However, this was not possible for metrics 1 to 6 due to data availability.

Where annual figures are displayed, figures from:

2016 are used for scorecard year 2016 to 2017
2017 are used for scorecard year 2017 to 2018
2018 are used for scorecard year 2018 to 2019
2019 are used for scorecard year 2019 to 2020
2020 are used for scorecard year 2020 to 2021
2021 are used for scorecard year 2021 to 2022
2022 are used for scorecard year 2022 to 2023

Baseline data (data from before ITS publication) was not available for some metrics. This is indicated by cells containing the text 바카라 사이트榥o data바카라 사이트�. This might be due to specific data not being collected that year, or because of methodological changes to surveys which meant comparison of figures was not possible.