Guidance

Handling telephone calls to duty officers: caseworker guidance

Immigration staff guidance about the telephone contact service provided to foreign offenders, their representatives, and the Home Office바카라 사이트™s strategic partners.

From:
UK Visas and Immigration
Published
11 June 2013

Documents

PDF, 366 KB, 25 pages

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Details

UK Visas and Immigration guidance for staff on:

  • handing calls in general and data protection

  • training others to manage the service

  • receiving calls from foreign national offenders (FNOs) or family members and other third party associates of FNOs

  • dealing with calls from press or media organisations about FNOs or abusive or persistent calls

  • managing complaints

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Published 11 June 2013

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