Research and analysis

Service family accommodation customer satisfaction

Customer satisfaction performance levels against key performance indicators set for DIO Operations Accommodation and MODern Housing Solutions (MHS).

• From: Ministry of Defence and Defence Infrastructure Organisation
• Published: 12 December 2012
• Last updated: 20 June 2013 바카라 사이트� See all updates

Documents

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MS Excel Spreadsheet, 923 Bytes

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Details

The Defence Infrastructure Organisation (DIO) Operations Accommodation is responsible for providing Service Family Accommodation (SFA) in England, Scotland, Wales and Northern Ireland.

These key performance indicators (KPIs) were developed after consultation with UK service family accommodation key stakeholders, including representatives from service families. The KPIs provide information on various aspects of the strategic and operational performance of DIO Operations Accommodation and the maintenance housing prime contractor, (MHS).

They are issued monthly. In addition, a 바카라 사이트楽tatement of charge KPIs (2012/13)바카라 사이트� has also been provided.

Published 12 December 2012

Last updated 20 June 2013 + show all updates

1. 20 June 2013

   April KPIs and MHS customer service reports added.

2. 19 April 2013

   Added new report

3. 17 April 2013

   Added the KPIs for February 2013

4. 21 December 2012

   Added November 2012 documents

5. 12 December 2012

   First published.