Guidance

How we carry out our consumer regulation

Published 19 July 2019

Applies to England

© Crown copyright 2019

This publication is licensed under the terms of the Open 바카라 사이트 Licence v3.0 except where otherwise stated. To view this licence, visit or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.

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This publication is available at /government/publications/consumer-regulation-process/how-we-carry-out-our-consumer-regulation

Through our Consumer Regulation Review reports, we have set out how we carry out our consumer regulation, and our consumer regulation processes. Below we have set this out in more detail:

Regulator receives referral about a registered provider

Referrals received from: tenants, statutory referrals (including MPs or councillors), directly from registered providers, or through our economic engagement with providers.

Stage 1 바카라 사이트“ Consideration by Referrals and Regulatory Enquiries team

Are the issues within the regulator바카라 사이트™s remit? And does there appear to have been a breach of the standards?

  • Yes - Move to Stage 2

  • No - RRE team reply to referral; explain the conclusion and why the regulator is unable to take further action.

Stage 2 바카라 사이트“ Consideration by the Consumer Regulation Panel

CRP consider:

  1. is it likely that there has been, or could be, a breach of a consumer standard?

  2. would there be any impact on tenants which would cause serious actual harm or serious potential harm?

  • Yes - Move to Stage 3

  • No - RRE team reply to referral; explain the conclusion and why the regulator is unable to take further action.

Stage 3 바카라 사이트“ Investigation

We will usually seek information from the individual making the referral and the registered provider, as well as any third parties if necessary. Do the issues raised represent a breach of the standard and serious detriment?

  • Yes - Publish regulatory notice 바카라 사이트“ this sets out the regulator바카라 사이트™s conclusions, and is published on our website. The regulator then works with the provider to seek assurance that the issues are remedied. Consider implications for governance 바카라 사이트“ the regulator also considers whether there are implications for our view of the registered provider바카라 사이트™s governance.

  • No - Reply to referral; explain the conclusion and why the regulator is unable to take further action.

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