Research and analysis

Concept testing the migration of tax credits customers to Universal Credit

Research exploring customers바카라 사이트™ responses to an example migration journey, testing their reactions and understanding, and their perception of how smooth the journey might be.

• From: HM Revenue & Customs
• Published: 4 April 2019

Documents

Ref: HMRC Research Report 525

PDF, 988 KB, 48 pages

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Details

The aim of this research was to explore tax credits customers바카라 사이트™ responses to an example of a 바카라 사이트˜managed migration바카라 사이트™ journey to Universal Credit. It tested their reactions and their understanding of what they may need to do - and if they understood the consequences of inaction.

The research also explored with participants how the migration could be made easier for them. The research was qualitative, comprising face-to-face interviews and small group discussions.

Participants were customers likely to be included in the managed migration to Universal Credit.

Published 4 April 2019