Apply for PIP Digital Self-Serve: Evaluation Summary바카라 사이트�
This report summarises the key findings from the Apply for Personal Independence Payment (PIP) Digital Self-Serve evaluation to date.
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Details
The report includes evaluation of the impact of self-serve on registration, assessment referral and award volumes in the rollout areas alongside the findings from qualitative research with Personal Independence Payment (PIP) customers to understand the experience of using the new application route.
Research background聽
This research was undertaken as part of the evaluation of the Health Transformation Programme (HTP). HTP is developing a new Health Assessment Service and transforming the PIP service, including introducing a new channel for customers to apply online.바카라 사이트�
Contribution to the evidence base聽聽
This report provides a summary of the evaluation to date following initial launch of Digital Self-Serve on 바카라 사이트. The full evaluation will be published once completed.聽聽
Research value聽
DWP will use these findings, alongside insights from the wider evidence base on PIP processes to inform decisions relating to the further rollout of the digital service. Any decisions on further rollout will take into account deliverability and financial implications.
Updates to this page
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First published.