Independent report

An inspection of the policies and practices of the Home Office바카라 사이트檚 Borders, Immigration and Citizenship Systems relating to charging and fees

The Chief Inspector's report on the Home Office바카라 사이트檚 mechanisms for charging for services.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 4 April 2019

Documents

PDF, 896 KB, 96 pages

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Details

The inspection examined:

• the rationale and authority for particular charges (바카라 사이트渇ees바카라 사이트�)
• the amounts charged (바카라 사이트渇ees levels바카라 사이트�)
• whether the functions were being provided efficiently and effectively, including meeting agreed service standards where they existed
• the means of redress where individuals were dissatisfied with the service they had received
• the relationship between standard and premium rate charged-for functions (and free to use ones where these existed), including how they were resourced and managed.

Published 4 April 2019