Policy paper
Advanced Customer Support: Learning and improving from serious cases
How DWP learns when its customers바카라 사이트™ experiences have fallen below expectations and uses this to make changes that improve what it is doing.바카라 사이트¯바카라 사이트¯
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After reporting on the wider activities of its Advanced Customer Support Teams in its Annual Report and Accounts, DWP has committed to be more open and transparent about what it learns from serious cases and how it grows as a learning organisation.바카라 사이트‹바카라 사이트‹
This publication explains how Internal Process Reviews (IPRs) form a core part of DWP바카라 사이트™s overall approach to learning, detailing what was identified from serious cases, and the improvements put in place to deliver change for our customers.
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Published 17 July 2025