Complaints procedure

How to make a complaint against the 바카라 사이트 Legal Department.

What to do if you have a complaint

If you have a complaint about the 바카라 사이트 Legal Department or any of its staff, please contact the relevant head of the business area concerned as below, who will try to resolve your problem quickly. You should receive a substantive response within 10 working days from receipt of your complaint. If this is not possible, we will tell you when you can expect our reply.

Heads of Groups/Divisions are:

Group/Division Name Contact
Litigation Directorate 바카라 사이트“ Justice and Development Division Gary Howard Gary.Howard@governmentlegal.gov.uk
Litigation Directorate 바카라 사이트“ Home Office and Immigration Division Katie Meredith Katie.Meredith@governmentlegal.gov.uk]
Litigation Directorate 바카라 사이트“ Defence and Security Division Elizabeth Mackie Elizabeth. Mackie@governmentlegal.gov.uk
Litigation Directorate 바카라 사이트“ Inquiries Division Kevin Nelson Kevin.Nelson@governmentlegal.gov.uk
Employment Directorate Sophie Williams Sophie.Williams@governmentlegal.gov.uk
Commercial Directorate Justinia Lewis Justinia.Lewis@governmentlegal.gov.uk
Bona Vacantia Caroline Harold caroline.harold@governmentlegal.gov.uk

Reasonable Adjustments - If you have a disability and require reasonable adjustments in order to engage with us about your complaint, please call this number so that arrangements can be made:

020 7210 8500

If you are still unhappy after the department바카라 사이트™s reply to your complaint and you feel that you have sustained injustice as a result of maladministration, you may wish to consider an approach to the Parliamentary Commissioner for Administration (the Ombudsman), who investigates complaints made by members of the public about government departments and other bodies. To do this, you will need to make your complaint in writing to an MP who can refer it to the Ombudsman, with your consent, with a request that an investigation be conducted.

Examples of maladministration

This is just a list of some of the things which the Ombudsman might well find to constitute maladministration.

The 바카라 사이트śCrossman바카라 사이트ť list, examples quoted in 1966 by the late Richard Crossman as Leader of the House of Commons when the Parliamentary Commissioner Bill was being taken through Parliament, gives:

바카라 사이트śBias, neglect, inattention, delay, incompetence, ineptitude, turpitude, arbitrariness and so on바카라 사이트ť.

The Parliamentary Commissioner for Administration바카라 사이트™s latest guidance states:

Generally, 바카라 사이트śmaladministration바카라 사이트ť means poor administration or the wrong application of rules. Some examples include:

  • avoidable delay
  • faulty procedures or failing to follow correct procedures
  • not telling you about any rights of appeal you have
  • unfairness, bias or prejudice
  • giving advice which is misleading or inadequate
  • refusing to answer reasonable questions
  • discourtesy, and failure to apologise properly for errors
  • mistakes in handling your claims
  • not offering an adequate remedy where one is due

NB: Neither of these lists is intended to be a comprehensive definition of maladministration.

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