GAD seen as strategic partner in client feedback
Client feedback shows GAD has been highly rated for providing overall value for money and is described as a strategic partner.
In the latest annual client survey the 바카라 사이트 Actuary바카라 사이트檚 Department (GAD) has been highly rated for providing overall value for money.
The client feedback survey ran throughout the financial year to March 2023. Recipients were asked how they view our work overall, whether we meet our objectives, and if we provide value for money. We sent 201 questionnaires and received 91 responses, a response rate of 45%.
We also ran a separate but complementary research project. The results of this qualitative feedback indicated that the quality of GAD바카라 사이트檚 work remains extremely high, and feedback was overwhelmingly positive.
Areas of expertise
This annual survey provides important insights into how clients view the work we deliver on their behalf. Over the past year, we have worked with clients in:
- established areas 바카라 사이트� public service pensions and contingent liabilities
- developing areas 바카라 사이트� data analytics and investment insights
- emerging areas 바카라 사이트� climate risk management and pensions administration support
We keep clients updated about our projects and successes using a range of communication channels as well as information and briefings. Our integrated approach includes secondments, onsite working, and an in-house team of specialists developing new and bespoke products.
Client survey feedback
We asked our clients to rate our services on a scale from 바카라 사이트榓lways바카라 사이트� to 바카라 사이트榥ever바카라 사이트�. We wanted to know how they rated our ability to meet their requirements in the following areas with the percentages referring to people who answered 바카라 사이트榓lways or 바카라 사이트榤ostly바카라 사이트�:
- on time 바카라 사이트� 100%
- to budget 바카라 사이트� 96%
- within scope 바카라 사이트� 100%
- clearly communicated 바카라 사이트� 93%
- overall value for money 바카라 사이트� 94%
This year 68 respondents (75%) provided comments which highlight GAD바카라 사이트檚 strengths and areas where we should focus our efforts. As an example, comments showed a recognition of how we responded positively to previous feedback around project management governance.
Strategic objectives
We asked clients whether they believe we demonstrate collaboration, innovation and thought leadership. The highest score was for collaboration, and this was backed up by the further qualitative research, with GAD being described as a 바카라 사이트榮trategic partner바카라 사이트�.
Research from both sets of respondents offered suggestions for improvements. This included requests to provide more training for policy teams and to strengthen our contingency planning.
Ian Rogers, the Head of Business Development, led on the survey and said: 바카라 사이트淭he results indicate that overall, clients highly value our services, believe we offer value for money and on top of that 95% of respondents rated us as highly valued.
바카라 사이트淭hese survey results demonstrate that GAD바카라 사이트檚 approach providing high-quality, cost-effective advice is appreciated by, and of benefit to, our clients.바카라 사이트�