DBS Leader reaches finals of UK Customer Satisfactions Awards
Brian McGuinness, Head of Customer Services at DBS, is a finalist in a national customer care awards initiative.
The Disclosure and Barring Service바카라 사이트檚 Head of Customer Services has reached the finals of a national awards scheme recognising the highest standards of customer care.
Father-of-two Brian McGuinness is in the shortlist for the Customer Service Changemaker category of the .
He said: 바카라 사이트淚t바카라 사이트檚 a real honour to have been shortlisted but it바카라 사이트檚 not just about me, this is testament to the willingness and commitment of my team to buy into our organisation바카라 사이트檚 values and strive for the highest standards.바카라 사이트�
The 54-year-old 바카라 사이트� who has worked for the (DBS) for more than 8 years 바카라 사이트� received a glowing nomination for honours. That included praise for his 바카라 사이트済reat record of hard work바카라 사이트�, 바카라 사이트渨ide-ranging colleague and customer focused initiatives바카라 사이트� and 바카라 사이트渄edication to delivering a great customer service바카라 사이트�.
Brian readily describes the world of customer services as a 바카라 사이트渘ever ending cog바카라 사이트�. During the period 2021/22 DBS issued more than 7.1m certificates and had 2m Update Service users. In addition, during the pandemic more than 344,700 fast track Enhanced with Barred Lists pandemic were issued.
Last year, DBS achieved a Customer satisfaction index score of 81.4% - the highest rated public sector organisation for customer satisfaction.
However, a commitment to continuous improvement and raising the bar, rather than standing still, is integral to a best practice customer service approach, according to Brian.
He said: 바카라 사이트淔eedback is vital to the work we do 바카라 사이트� listening to our members of staff around what systems are working well and what can be improved, as well as, of course, our customers.
바카라 사이트淚n the past few years, we바카라 사이트檝e tried to bring an even more empathetic approach to our customers we engage with 바카라 사이트� whether over the phone, web, email or social media 바카라 사이트� and we are seeing huge benefits from this.바카라 사이트�
Along with the dedication of his team, Brian 바카라 사이트� who enjoys writing short stories in his spare time 바카라 사이트� credits keeping a curious and open mind to new and innovative styles of working and learning from other leaders making an impact in their respective fields.
바카라 사이트淎s a head of service, it바카라 사이트檚 so important to keep yourself learning and aware of changing cultures and work practices. There are so many ways to keep learning, through meeting peers, listening to podcasts, webinars and regularly reading,바카라 사이트� he added.
The UK Customer Satisfaction Awards are considered the UK바카라 사이트檚 most prestigious customer service awards.
The event, which is being held on Tuesday 7 March in London, is run by the Institute of Customer Services 바카라 사이트� the UK바카라 사이트檚 independent professional customer service body, working closely with business, the public sector and the 바카라 사이트. A full list of finalists in all categories can be found on the Institute of Customer Service .