Consultation outcome

Switching suppliers 바카라 사이트� making it easy for consumers

• From: Department for Business, Innovation & Skills
• Published: 22 October 2015
• Last updated: 25 May 2016 바카라 사이트� See all updates

This was published under the 2015 to 2016 Cameron Conservative government

This consultation has concluded

Read the full outcome

Ref: BIS/16/155

PDF, 2 MB, 50 pages

Detail of outcome

Following the responses to the call for evidence, and drawing on the wide body of evidence, we바카라 사이트檙e considering legislative options for switching in the communications sectors.

We바카라 사이트檙e also considering how to make switching even easier. We바카라 사이트檙e working with the regulators to look at the time it takes to switch in different sectors.

This publication sets out the government바카라 사이트檚 response to the call for evidence on switching and next steps in the form of an action plan.

Read and respond to 바카라 사이트業mproving the consumer landscape and quicker switching: call for evidence바카라 사이트�.

Detail of feedback received

We received responses from 59 organisations. These mainly came from the following sectors:

• telecoms
• energy
• banking
• insurance
• regulators
• price comparison websites

Others included consumer organisations, academics, non-departmental public bodies, charities and credit reference agencies.

We also received responses from 505 consumers and over 6,000 responded via the Which? survey.

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Original consultation

Summary

We're asking consumers to share their experiences on switching suppliers and how the process could be improved.

This consultation ran from
12:15am on 22 October 2015 to 11:45pm on 4 December 2015

Consultation description

This call for evidence asks consumers to share their experiences on switching suppliers and how the process could be improved. We welcome any views and experiences of switching suppliers for:

• energy
• telecommunications
• banking (current accounts)

The call for evidence proposes 6 principles which suppliers should follow to make switching easier for consumers.

We바카라 사이트檙e also interested in the views of regulators and industry on the barriers to implementing these principles in their sectors.

Documents

Ref: BIS/15/533

PDF, 475 KB, 53 pages

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Published 22 October 2015

Last updated 25 May 2016 + show all updates

1. 25 May 2016

   Added government response.

2. 22 October 2015

   First published.