Consultation outcome

Rail passenger compensation for delays: Which? super-complaint

• From: Office of Rail and Road
• Published: 15 January 2016

This consultation has concluded

Detail of outcome

An , was published on 20 December 2016.

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Original consultation

Summary

Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.

This consultation was held on .

This consultation ran from
15 January 2016 to 11:59pm on 6 February 2016

Consultation description

The Office of Rail and Road (ORR) is inviting interested parties to submit evidence to support our enquiries into issues raised in a super-complaint made by Which? The complaint concerned rail passenger compensation for delays.

We would welcome your views on the:

• ease of finding information about compensation arrangements
• clarity of information on compensation arrangements
• barriers to claiming compensation
• method of paying compensation

Published 15 January 2016