Consultation outcome

Rail passenger compensation for delays: Which? super-complaint

This consultation has concluded

Detail of outcome

An , was published on 20 December 2016.


Original consultation

Summary

Seeks views on the rail passenger compensation process following issues raised in a Which? super-complaint.

This consultation was held on .

This consultation ran from
to

Consultation description

The Office of Rail and Road (ORR) is inviting interested parties to submit evidence to support our enquiries into issues raised in a super-complaint made by Which? The complaint concerned rail passenger compensation for delays.

We would welcome your views on the:

  • ease of finding information about compensation arrangements
  • clarity of information on compensation arrangements
  • barriers to claiming compensation
  • method of paying compensation

Updates to this page

Published 15 January 2016

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