Complain about a further education college or apprenticeship
Tell your tutor, human resources team or line manager if you have a complaint - your organisation may be able to solve your problem informally.
There바카라 사이트™s a different procedure for appealing exam results.
Make a formal complaint
You can make a formal complaint if you are not able to solve your issue informally.
You must follow your organisation바카라 사이트™s published complaints procedure.
If you do not have the complaints procedure ask the human resources team or people manager at your organisation for a copy.
The complaints procedure should tell you:
- what you need to send to make your complaint, for example a completed form or written evidence
- where to send your complaint
- how the organisation will treat your complaint, for example who will see it and possible outcomes
- when you can expect a decision
If you바카라 사이트™re unhappy with the outcome
You can complain to the Department for Education (DfE) about how your complaint was handled as long as your organisation is one of the following:
- further education college
- learning organisation that offers qualifications or apprenticeship schemes
- sixth-form college that is not an academy
- learning organisation that offers courses for people who are under 25 and have a learning disability
DfE does not deal with complaints about employment issues (for example, a problem with your contract if you바카라 사이트™re working as an apprentice).
There바카라 사이트™s a different procedure if your complaint was about an academy.
You can make a complaint using . DfE will reply to let you know what will happen next.
You must contact DfE within 12 months of the issue happening.