Child Benefit complaints

Contact the Child Benefit Office if you want to complain about the service you바카라 사이트™ve received, mistakes they바카라 사이트™ve made or unreasonable delays.

This guide is also available in Welsh (Cymraeg).

How to complain

You can:

  • - you바카라 사이트™ll need to sign in to submit the form
  • call or write to the Child Benefit Office

If you write, include:

  • your National Insurance number
  • your full name, address and telephone number
  • details of what happened and when
  • any reference numbers you바카라 사이트™ve been given
  • how you바카라 사이트™d like your complaint settled
  • the word 바카라 사이트˜complaint바카라 사이트™ at the top of your letter

The Child Benefit Office will usually respond within 15 working days.

If you바카라 사이트™re unhappy with the response

Ask the Child Benefit Office to review their response - their letter will tell you how.

If you바카라 사이트™re unhappy with the final decision, you can contact the .

You can also and ask them to send your complaint to the .

You may be able to claim reasonable costs (for example, for postage or phone calls) if the Child Benefit Office admits they made a mistake - ask them for details.

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